Terms & Conditions

Last Updated: 30th Aug 2026

Welcome to Spotrace Pro. These Terms & Conditions govern your use of our website, purchase of our products, and any related services provided by Spotrace Pro.

By accessing our website or purchasing our products, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or purchase our products.

1. About Spotrace Pro

Spotrace Pro provides vehicle technology solutions including:

• GPS Vehicle Trackers
• AI Dashcams & Video Telematics
• Fuel Level Sensors
• Vehicle Tracking Accessories

We serve individuals, businesses, fleet operators and other organisations seeking vehicle tracking, monitoring, security and telematics solutions.

2. Using Our Website

You agree to use this website lawfully and responsibly.

You must not:

• Use the website for fraudulent or unlawful purposes.
• Attempt to gain unauthorised access to our systems.
• Copy, reproduce or distribute our website content without permission.
• Interfere with the security or operation of the website.
• Provide false or misleading information when making a purchase or enquiry.

We reserve the right to restrict or terminate access where we reasonably believe these terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.

However:

• Product images may differ slightly from the actual product.
• Product specifications may change where manufacturers update or replace components.
• Availability may change without prior notice.
• Colours may appear differently depending on your device or screen.
• Some products may require professional installation or configuration.

We reserve the right to correct errors or update product information at any time.

4. Prices and Payments

All prices displayed on the website are stated in Kenyan Shillings (KES) unless otherwise indicated.

The applicable product price is the price displayed at the time of purchase, subject to any clearly stated promotions or discounts.

Additional charges, including installation, delivery, configuration or other services, may apply where applicable.

Orders are only considered confirmed once payment or other agreed payment arrangements have been successfully verified.

5. Orders

Submitting an order or enquiry does not automatically guarantee product availability.

We reserve the right to:

• Accept or decline an order.
• Cancel an order where a product is unavailable.
• Correct pricing or product information errors.
• Request additional information where necessary to process an order.

If we cancel an order after payment has been received, we will communicate the applicable refund or alternative arrangement.

6. Delivery

Delivery arrangements, timelines and charges will depend on the customer’s location, product availability and the agreed delivery method.

We will make reasonable efforts to deliver orders within the agreed timeframe. However, delays may occur due to circumstances outside our reasonable control, including transport disruptions, supplier delays, weather, public events or other unforeseen circumstances.

Customers are responsible for providing accurate delivery information.

7. Installation and Configuration

Some Spotrace Pro products require installation, wiring, calibration or configuration.

Where installation is provided by Spotrace Pro or an authorised installer:

• Installation should be performed according to the manufacturer’s specifications.
• Customers must provide reasonable access to the vehicle or equipment.
• Additional installation charges may apply.
• Modifications made to a vehicle by an unauthorised third party may affect product performance or warranty coverage.

Spotrace Pro is not responsible for faults caused by improper installation, unauthorised modification, physical damage or misuse.

8. GPS and Telematics Services

GPS tracking and telematics products depend on technologies such as GPS, cellular networks, satellite signals and other third-party infrastructure.

As a result, tracking information may occasionally be delayed, unavailable or inaccurate due to factors including:

• Poor network coverage.
• GPS signal obstruction.
• Device damage or malfunction.
• Power interruption.
• Network outages.
• Environmental conditions.
• Third-party telecommunications failures.

Spotrace Pro does not guarantee uninterrupted or perfectly accurate location information at all times.

Our tracking products are intended to provide useful monitoring and visibility and should not be treated as a substitute for responsible driving, physical security or emergency response services.

9. AI Dashcams and Video Telematics

AI dashcams and video telematics products may record video, audio, vehicle activity, driving behaviour or other information depending on the device and configuration.

Customers are responsible for using these products lawfully and for ensuring that drivers, passengers and other individuals are appropriately informed where required.

Spotrace Pro does not accept responsibility for unlawful use of recording equipment by a customer.

10. Fuel Level Sensors

Fuel-level sensors are designed to provide fuel monitoring and measurement information.

Actual readings may vary depending on:

• Vehicle type and fuel tank design.
• Sensor installation and calibration.
• Fuel movement within the tank.
• Vehicle movement.
• Sensor condition.
• Installation quality.

Customers should not rely solely on sensor readings for financial, safety or operational decisions without appropriate verification.

11. Warranty

Products are covered by the manufacturer’s warranty or Spotrace Pro’s applicable warranty terms, where provided.

Warranty coverage may exclude damage resulting from:

• Incorrect installation.
• Physical damage.
• Water or liquid damage where the device is not rated for such exposure.
• Tampering or unauthorised modification.
• Electrical faults caused by the vehicle.
• Misuse or neglect.
• Normal wear and tear.
• Use outside the manufacturer’s specifications.

Warranty claims may require proof of purchase and inspection of the product.

The specific warranty period and conditions applicable to a product will be communicated at the time of purchase or provided with the product.

12. Returns and Exchanges

Customers should inspect products upon delivery and notify Spotrace Pro promptly of any damage, missing components or incorrect items.

Returns and exchanges are subject to the applicable product, warranty and consumer-protection requirements.

Products may not be eligible for return where they have been:

• Installed or modified.
• Physically damaged.
• Tampered with.
• Used contrary to the manufacturer’s instructions.

Nothing in these Terms & Conditions is intended to limit any consumer rights that cannot lawfully be excluded under Kenyan law.

13. Customer Responsibilities

Customers are responsible for:

• Providing accurate personal and vehicle information.
• Using products according to their intended purpose.
• Ensuring devices are properly installed.
• Maintaining adequate vehicle power and connectivity where required.
• Keeping account or platform credentials secure.
• Obtaining any permissions or consents required for tracking or recording vehicle users.

14. Privacy and Personal Data

When you use our website, purchase products or use our services, we may collect information necessary to process orders, provide support, deliver products and operate our services.

This may include contact information, vehicle information, account information, payment-related information and, where applicable, location or telematics information.

We will process personal data in accordance with applicable Kenyan data-protection laws and our Privacy Policy.

Kenya’s Data Protection Act, 2019 establishes rights for data subjects and obligations for organisations processing personal data.

[View our Privacy Policy →]

15. Intellectual Property

All content on this website, including:

• Logos
• Brand elements
• Text
• Images
• Graphics
• Product descriptions
• Website design

belongs to Spotrace Pro or its respective licensors unless otherwise stated.

You may not reproduce, modify, distribute or commercially use our content without prior written permission.

16. Third-Party Products and Services

Some products may incorporate hardware, software, telecommunications networks or services provided by third parties.

Spotrace Pro is not responsible for interruptions or failures caused by third-party services outside our reasonable control.

17. Limitation of Liability

To the extent permitted by applicable law, Spotrace Pro will not be liable for indirect, incidental or consequential losses arising from the use or inability to use our products or services.

This may include loss of profits, business interruption, loss of data or other consequential losses.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

18. Force Majeure

We will not be responsible for delays or failure to perform our obligations where such failure results from circumstances beyond our reasonable control.

These may include natural disasters, network failures, strikes, government restrictions, civil disturbances, transportation disruptions, supplier failures or other unforeseen events.

19. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our products, services, business practices or applicable laws.

The updated version will be published on this page with a revised Last Updated date.

Your continued use of our website after changes are published constitutes acceptance of the updated terms, to the extent permitted by law.

20. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Kenya.

Any disputes arising from these Terms & Conditions will be handled in accordance with applicable Kenyan law.

21.Contact Us

If you have questions about these Terms & Conditions, an order, product, warranty or service, please contact us:

Spotrace Pro
Email: Sales@spotracepro.com
Phone: +254 737 679 999
Location: 2nd Floor, B3 SMK Business Centre, Enterprise Road, Nairobi, Kenya